LOUISVILLE, Ky. (WDRB) — A Louisville business owner said scammers drained thousands of dollars from his account, leaving him with just a few cents.
Robby Samples, who has owned Rob’s Services for eight years providing lawn care and landscaping, is now spending much of his time trying to recover the money lost in February.
“That’s when I woke up and my account was left with 44 cents,” Samples said.
Nearly $5,000 had disappeared.
Samples said he uses Intuit QuickBooks for payroll and customer payments.
“Somehow, someone got into my QuickBooks account and moved my money around in my checking account, then instantly transferred it to their card or account,” he said.
A few weeks before the incident, he noticed a suspicious $100 charge to a stocks website. He replaced his debit card and received a refund, but he suspects the incident may be connected to how scammers accessed his account.
Samples said QuickBooks advised him to change his passwords and enable two-factor authentication, which he has done while continuing to follow up on his case.
“I call every day and I’m on hold for three to four hours each day,” he said. “Each time, they say I’ll get an email, but there’s no way to reach the dispute department.”
He also filed a report with Louisville Metro Police, who are investigating.
“It shows me the last four digits of either their card number or account number,” he said. “I was hoping someone could see the full number or track it down.”
After the incident, Samples urged others to stay cautious about sharing personal information.
“Be careful and watch where you put your info,” he said. “I have no idea how they got into my account—my password or email. I’m still trying to figure that out.”
In a statement, Intuit QuickBooks said it could not comment on specific customer cases.
“This issue has been escalated with the appropriate third party at the request of Intuit,” the company said. “We take the security and privacy of our customers seriously and provide resources on how to protect accounts, recognize phishing attempts, and report suspicious activity.”
Samples also shared a message for those responsible.
“It stinks that they take money from people who work hard every day,” he said.
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