One tenant said her storage unit has been broken into three times.
LOUISVILLE, Ky. (WDRB) — Tenants at a Louisville storage facility say ongoing break-ins have cost them thousands of dollars, and some believe the company has not done enough to address the problem.
KO Storage, located at 8204 National Turnpike, has seen repeated break-ins, according to tenants.
Stacey Taylor said she checks on her unit daily and that it has been broken into three times in less than two months. She said nothing appeared to be missing after the first two incidents.
The third break-in occurred on Feb. 4. Taylor believes more than $4,000 worth of equipment and tools used for her cleaning business, along with other items, were stolen.
Taylor said her unit at KO Storage was also broken into three years ago, costing her at least $6,000 in equipment.
“It makes me feel violated for one,” Taylor said. “I don’t have a whole lot of stuff because of the last time I got broken into. I pretty much lost a lot of my business. I start buying equipment again and this happens again.”
In an email, KO Storage Vice President of Operations Brittney Best said the company is aware of the break-ins.
“We are part of this community and understand how upsetting and concerning these situations are for our tenants and neighbors. The safety of the people who store with us is important to our team,” Best wrote.
Best said the company has increased security monitoring.
“These measures include enhanced monitoring, the addition of overnight patrolling security personnel to provide a visible deterrent, and increased onsite visits from our leadership team to provide direct oversight and support,” she said.
Taylor said she often parks on a back street near the property at night and sometimes sees people on-site after hours when they should not be there. She added that the security guard is not always present and recalled seeing the guard and others in a car and a truck at one of the larger units after hours.
Best said the company is working with law enforcement on the incidents.
“We work closely with local law enforcement on reported incidents and fully cooperate by providing any available information that may assist their work,” Best said. “We also encourage tenants to file reports, so law enforcement has the most complete information possible. Our goal is to be a cooperative partner.”
Several units show signs of forced entry, with cut locks and dented or bent doors. Taylor said she once visited the property and found locks from multiple units lying on the ground on one side of the facility.
“I’ve called the founder of the company. I’ve emailed him twice with no response. I’ve called the mayor. I don’t know what good that’s going to do me,” Taylor said. “I’ve tried to call everybody I know, and nobody wants to help me with this.”
Taylor said she has filed police reports for each break-in. She added that despite contacting the on-site manager by phone, voicemail, and email, she has not received a response.
According to Best, security cameras at the property are operational. Taylor said she requested video footage related to the break-ins at her unit but has not received a response.
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